SHIPPING

Posting to: Australia, Europe, Asia, United States, Canada, New Zealand

Costs calculated for one 3kg merchandise parcel (one pair of boots).  Please contact us for combined shipping. 

Australian Buyers

1.    PayPal is our preferred payment method.

2.    Instant Credit Card payments can be made with PayPal whether you have a PayPal account or not.

3.    PayPal payments are considered cleared funds & in most cases your item will be shipped same day.

Other payment methods available are:

1.    Bank Deposit - Always enter your surname as a reference

       A/C Name: EQUESSENTIAL  BSB: 484 799   A/C Number: 001668820

2.    Bank Cheque/Money Order

AU $20.00 - AUSTRALIA

Australia Post Express 2-4 business days

Seller posts within 1 day after receiving cleared payment

Equessential assumes no responsibility for postage service transit times. Transit times may vary, particularly during peak periods.

International Buyers

1.    PayPal is the only accepted payment method.

2.    Instant Credit Card payments can be made with PayPal whether you have a PayPal account or not.

3.    PayPal payments are considered cleared funds & in most cases your item will be shipped same day

4.    Equessential is not responsible for any customs charges, import duty or taxes. Please contact us if you have any questions.

AU $95.00 - UNITED STATES & CANADA

Expedited International Flat Rate Postage

Delivery times vary

Seller posts within 1 day after receiving cleared payment

AU $103.00 - UNITED KINGDOM

Expedited International Flat Rate Postage

Delivery times vary

Seller posts within 1 day after receiving cleared payment

AU $73.00 - NEW ZEALAND

Expedited International Flat Rate Postage

Delivery times vary

Seller posts within 1 day after receiving cleared payment

Equessential assumes no responsibility for postage service transit times. Transit times may vary, particularly during peak periods.

RETURNS POLICY

Equessential offers their customers a 100% Satisfaction Guarantee. Satisfying our customers is a business philosophy that we emphasize and practice. If for any reason you are not satisfied with your purchase please return it in original condition within 14 days for a full refund of your purchase price. Returns can be for exchange, replacement, refund or credit.

• No returns will be accepted without prior contact.
• No returns will be accepted other than in original condition.

To return a product, please contact us at  info@equessential.com  including your contact details and items purchased in all correspondence.

We will need the following to authorize your return:

• Customer name & contact details
  
• Date of purchase
  
• Item description
• Invoice number
• Nature of any problem
• Digital photos clearly showing the condition in which the item will be returned & any problem.

Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Equessential on returned items. Equessential will pay all shipping charges on any replacement or exchange item/s.